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Frequently Asked Questions

What size am I?

Our products fit true to size, but you can find item specific sizing info on each product page (just click "Compare Sizes"). If you have any specific questions, please feel free to reach out and we will do our best to find the right fit for you!

Once I place an order, how soon after can I expect to receive it?

For shipping transit times, real-time are calculated at checkout. We send out each order either same day, or following business day (depending on when the order was placed). If you place an order on a holiday or weekend, we will make sure it will be processed the next business day. If for any reason there is a delay in shipping your item (e.g. an unexpected surge in orders), we will let you know within one day.

How much does shipping cost?

For residents of USA, there is a free shipping option on orders over $50, for international orders and other US options, rates are calculated at checkout and depend on shipping time selected and your location.

Do you have a retail store?

Yes! We have a flagship located in the heart of Toronto. We are open Tuesday through Sunday. More info here.

Where are your products manufactured?

Everything from the farms to cut and sew happen within a 100km radius in the Nile Delta — just south of Alexandria, Egypt.

What is your return/exchange policy?

We guarantee a full refund or exchange anytime within the first 30 days after the package is delivered as long as the product is in new condition. The only caveat: socks and underwear are final sale.

How do I start an exchange/return?

Email support@kotn.com with your order number, and what items you’re looking to exchange/return (and any items that you’d like your items exchanged for). We’ll reply to you with a shipping label to send back.

Do you ship internationally?

Yes! To 180 countries, with shipping options from Canada Post and UPS available at checkout.

How can I track my order?

Once we receive your order and process it, we send a confirmation, along with a tracking number and link to your email.

How does In-Store pickup work?

We offer In-Store Pickup as an option for our local customers. Simply use the discount 'localpickup' at checkout and one of our store associates will give you a phone call when it’s ready!

Can I return a purchase I made online in-store?

Yes - we’d be happy to process a return in store and will try our best to rectify the problem or help you find the correct fit.